Cancellation Policy

We have recently updated our Cancellation Policy.

Your appointments are very important to us and we understand that sometimes schedule adjustments are necessary. Our cancellation policy provides us with the time to inform guests on our waiting list to any availability and is also designed to protect our team from any lost business.

Cancellations must be received no later than 48 hours prior to the arrival date to be considered.

  • If your appointment is cancelled with more that 48 hours notice and you have paid a booking deposit, your deposit will be fully refunded or transferred to any new appointment you make.
  • If your appointment is cancelled with 24-48 hours notice, a charge of 50% of the total appointment value will be applied.
  • Any cancellation made with less than 24 hours notice shall be charged the full price of the booking.
  • Non-arrival without notice: a charge of the total value of the booking will be applied.


Thank you for your understanding and co-operation

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